At Hailuv Studio, your privacy matters. Down below, you can read about what information we collect and how it is used when you place an order or interact with us<3
Information we collect
When you place an order, we collect the information necessary to process and deliver your purchase. This information is only used to process your order, communicate about your purchase, and provide customer support if needed. We collect the following information:
- Name
- Billing and shipping address
- Email address
- Order details
Payment Information
All payments are securely processed through Stripe. Hailuv Studio does not store or have access to your credit card information. Your payment details are handled directly by Stripe according to their own security and privacy policies.
How your information is used
Your personal data will never be sold, rented, or shared with third parties for marketing purposes. Your information is used only for the following purposes:
- Processing and fulfilling orders
- Shipping your purchases
- Customer service and order communication
- Complying with legal or tax obligations
Data storage and security
Your data is stored securely and only accessible to the owner of Hailuv Studio, Stripe and Big Cartel. Reasonable measures are taken to protect your personal information from unauthorized access or misuse, but in events of data breaches, Hailuv does not hold any accountability as we are just a small business selling on Big Cartel. Any privacy concerns shall be forwarded directly to Big Cartel.
Third-party Services
Certain services necessary to operate the store may process your data, including:
- Stripe – for secure payment processing
- Shipping carriers – to deliver your order
- Big Cartel - our selling platform
Your GDPR rights
If you are located in the European Union, you have the right to request access to the personal data we hold about you as well as request deletion of your personal data. If you wish to exercise any of these rights, you may contact us.
Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact us<3