Shipping policy

Processing Time

Orders are processed within 1–5 business days. Processing time does not include weekends, public holidays, or major sales periods.

Because Hailuv Studio is a small independent business, occasional delays may occur during busy periods. We truly appreciate your patience and support ♡

Shipping

Shipping Carriers

Orders are shipped using PostNord and DAO.

For domestic orders within Denmark, packages may be delivered either directly to your home address or to a parcel shop/pickup location, depending on the shipping option selected at checkout

For international orders, packages are first shipped through our Danish carriers. Once the package leaves Denmark, delivery is handled by the national postal carrier of the destination country, which means delivery processes and tracking may vary

Once an order has been handed over to the shipping carrier, delivery is managed by the postal service. While we will always do our best to assist customers with delivery issues, Hailuv Studio cannot guarantee carrier performance or delivery speed.

Estimated Delivery Time

Delivery times are estimates and may vary depending on location and carrier performance. Please note that delivery times may be affected by factors outside our control, including postal delays, customs processing, holidays, or severe weather.

Denmark	1-3 business days
Europe	2-7 business days
United States	5-14 business days
Rest of the World	7-21 business days

Shipping Options

We offer several shipping options so customers can choose what best suits their needs. For tracked shipping methods, the carrier’s tracking information serves as official confirmation of delivery.

Economy Untracked Shipping: This is the most affordable shipping option, but comes with no tracking number and no insurance coverage. Once the package has been shipped, Hailuv Studio cannot be held responsible for loss, damage, or delivery issues related to untracked shipments

By selecting an untracked shipping method at checkout, the customer acknowledges and accepts the risks associated with non-tracked delivery.

Insured Shipping: This option includes shipping insurance. If a package is lost or damaged during transit, the shipment may be eligible for a refund or compensation.

Premium Tracked & Insured Shipping: This shipping option includes both tracking and insurance coverage. This is the most secure shipping method, allowing you to follow your package throughout the delivery process.

Shipping Delays

While we always aim to ship orders quickly, delivery may be affected by postal service delays, customs inspections, taxes and import procedures as well as peak seasons or holidays.

These delays are outside our control.

Shipping Cost

Denmark

PostNord PickUp Point	From 39,- DKK
PostNord Home	From 49,- DKK
DAO PickUp Point	From 45,- DKK
DAO Home	From 48,- DKK

International

Untracked Mail	From 45,- DKK
Worldwide Tracked Mail (No insurance/protection)	From 60,- DKK

Express tracked & insured mail to: Norway, Estonia, Latvia, Lithuania, Faroe Islands, United Kingdom, Ireland, Spain, Italy, Portugal, Hungary, Slovakia, Austria, Switzerland, Slovenia, Liechtenstein, Czechia, Greenland	From 130,- DKK
Express tracked & insured mail to: Sweden, Finland, France, Germany, Belgium, Netherlands, Luxembourg, Monaco, Poland, Czechia	From 90,- DKK
Express tracked & insured mail to the test of the World	From 175,- DKk

Customs, Duties & Taxes

For all orders, the buyer is responsible for any customs duties, import taxes, or additional fees required by their country. Customs processing may cause delays that are outside the control of Hailuv Studio.

Uncollected Packages

If a package is returned to us due to non-collection, the original shipping cost will not be refunded and the customer may be required to pay new shipping costs for reshipment.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order. Hailuv Studio is not responsible for orders shipped to incorrect addresses provided by the buyer. Orders shipped to the wrong address cannot be refunded or replaced.